Privacy Policy

Our Commitment to Data Protection

At Data Nexus, we recognize that protecting your personal information is fundamental to building trust. This privacy policy explains our data handling practices in detail, including what information we collect, how we use it, and the measures we take to keep it secure. We comply with applicable data protection regulations, including GDPR and Japan's Act on the Protection of Personal Information (APPI).

We believe transparency is essential to privacy. This policy describes our practices in clear language, avoiding unnecessary legal jargon where possible. If you have questions about anything in this policy, please contact us using the information provided at the end of this document.

Information We Collect

Information You Provide

When you interact with our services or contact us, you may provide personal information including:

Contact Details: Name, email address, phone number, company name, and job title when you submit inquiries or request information
Communication Content: Messages, questions, and feedback you send through our contact forms or email
Project Information: Details about your data infrastructure needs, technical requirements, and business objectives
Professional Information: Industry sector, company size, and technology stack when relevant to service discussions

Automatically Collected Information

When you visit our website, we automatically collect certain technical information through cookies and similar technologies:

Device Information: Browser type, operating system, device type, and screen resolution
Usage Data: Pages viewed, time spent on pages, navigation paths, and click patterns
Technical Data: IP address, referring website, and timestamps of your visits
Cookie Data: Information stored through cookies as described in our Cookie Policy

Analytics and Tracking

We use analytics services to understand how visitors interact with our website. These services collect aggregated data about website usage patterns, popular content, and user behavior flows. This information helps us improve site performance and user experience. For detailed information about analytics cookies, please review our Cookie Policy.

How We Use Your Information

Service Delivery

Process your inquiries, provide information about our services, prepare proposals, and deliver the data engineering solutions you request from us.

Communication

Respond to your questions, send project updates, share relevant technical information, and maintain ongoing communication about our services.

Website Improvement

Analyze usage patterns to enhance site functionality, improve content relevance, optimize page load times, and create better user experiences.

Marketing Activities

Share information about new services, send relevant industry insights, and conduct marketing campaigns with appropriate consent and opt-out options.

Security & Fraud Prevention

Protect our systems from malicious activity, detect unusual patterns, prevent unauthorized access, and maintain the security of our infrastructure.

Legal Compliance

Meet regulatory requirements, respond to legal requests, enforce our terms of service, and protect our legal rights when necessary.

Data Protection Measures

We implement comprehensive security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. Our security practices include both technical and organizational safeguards designed to maintain data integrity and confidentiality.

Encryption and Secure Transmission

All data transmitted between your browser and our servers is encrypted using industry-standard SSL/TLS protocols. Sensitive information is encrypted at rest using secure encryption algorithms.

Access Controls and Authentication

We restrict access to personal information to authorized personnel only. Strong authentication mechanisms and role-based access controls ensure that only individuals who need data for legitimate business purposes can access it.

Secure Infrastructure and Monitoring

Our systems are hosted on secure infrastructure with regular security updates, vulnerability scanning, and continuous monitoring for suspicious activity. We maintain detailed logs to detect and respond to potential security incidents.

Breach Notification Procedures

In the unlikely event of a data breach affecting your personal information, we will notify you and relevant authorities within the timeframes required by applicable regulations, and take immediate action to mitigate potential harm.

Your Privacy Rights

You have several important rights regarding your personal information. We are committed to facilitating the exercise of these rights. To make a request, please contact us using the information provided at the end of this policy.

Right to Access

Request a copy of the personal information we hold about you, including details about how it is used and with whom it is shared.

Right to Rectification

Request correction of inaccurate or incomplete personal information we maintain about you.

Right to Erasure

Request deletion of your personal information when it is no longer necessary for the purposes for which it was collected, or when you withdraw consent.

Right to Data Portability

Receive your personal information in a structured, commonly used, machine-readable format and transmit it to another service provider.

Right to Object

Object to processing of your personal information for marketing purposes or when processing is based on legitimate interests.

Right to Restrict Processing

Request limitation of processing in certain circumstances, such as when you contest the accuracy of the data.

Your Rights and Opt-Out Instructions

You are not required to provide any personal information when using this website. If you prefer not to share your data, you may:

Avoid filling out contact forms, account registrations, or any data-submitting features
Disable cookies through your browser settings (see our Cookie Policy for more details)
Contact us directly to request the deletion of any previously shared personal data
Opt out of marketing communications at any time by following unsubscribe instructions in emails

We respect your privacy choices. If you would like us to delete your data, please reach out to us at the contact details provided on our Contact page. We will process your request promptly and confirm when the deletion is complete.

Data Retention

We retain personal information only for as long as necessary to fulfill the purposes for which it was collected, comply with legal obligations, resolve disputes, and enforce our agreements. Retention periods vary depending on the type of information and the purpose for which it was collected.

Contact Form Submissions: Retained for up to three years after the last contact, unless you request earlier deletion
Analytics Data: Aggregated website usage data retained for two years to track trends and improvements
Cookie Data: Stored according to the retention periods specified in our Cookie Policy
Legal Records: Information related to contracts or legal matters retained for the period required by applicable law

Information Sharing

We do not sell your personal information. We may share your information with trusted third parties only in the following circumstances:

Service Providers: Companies that help us deliver services, such as email delivery, analytics, and website hosting. These providers are contractually obligated to protect your information and use it only for the purposes we specify.

Legal Requirements: When required by law, court order, or government regulation, or when necessary to protect our rights, property, or safety.

Business Transfers: In connection with a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.

With Your Consent: We may share information with other parties when you provide explicit consent.

International Data Transfers

As we operate internationally and use service providers in various countries, your personal information may be transferred to and processed in countries outside Japan. When we transfer data internationally, we ensure appropriate safeguards are in place through standard contractual clauses, adequacy decisions, or other legally approved mechanisms to protect your information according to applicable data protection laws.

Children's Privacy

Our services are directed to businesses and professionals. We do not knowingly collect personal information from individuals under the age of 18. If we become aware that we have inadvertently collected information from a minor, we will take steps to delete it promptly.

Changes to This Policy

We may update this privacy policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make significant changes, we will notify you by updating the "Last Updated" date at the top of this policy and, where appropriate, by sending an email notification or posting a notice on our website. We encourage you to review this policy periodically to stay informed about how we protect your information.

Data Nexus